Media Center: Press Release
Jungo’s DOCSIS 3.0 Residential Gateway Solution to Reduce Customer Support Costs Now Available for Cable Operators
Highlights:
- The shift from simple cable modems to sophisticated DOCSIS 3.0 wireless cable residential gateways can result in a significant increase in customer support costs
- Jungo’s SCR™ (Support Cost Reduction) solution, which
significantly decreases customer support costs while improving customer
satisfaction, is now available to cable operators
- Jungo’s SCR solution comprises an intelligent mechanism that
resides in the cable gateway, and is empowered by server-side business
logic
- Jungo’s SCR helps to resolve issues automatically, provides
clear troubleshooting guidance to subscribers when needed, and equips
support personnel with a range of tools to quickly identify and resolve
problems remotely
WASHINGTON, DC, USA – The Cable Show 2009, Washington
Convention Center, Jungo Suite ES-21, April 1, 2009 – Jungo Ltd.,
an NDS Group company, and a leading provider of software solutions
for residential gateways, announced today that its SCR™ (Support
Cost Reduction) software is now available for cable operators.
As DOCSIS 3.0 cable wireless gateways become widespread, more
and more subscribers have access to a great diversity of complex
networking services such as wireless, voice, video and data.
Cable providers can find the higher support costs associated
with the introduction of such new broadband services to be a
real business challenge, while subscribers can become frustrated
as they learn how to use them.
DOCSIS 3.0 solutions enable cable providers to build and enhance
presence and service uptake within the subscriber’s multi-service
digital home. However, Jungo estimates that this advanced gateway
can result in increased customer support costs of as much as
40% per annum.
Jungo’s SCR solution, available today to cable providers,
self-heals many problems without users even being aware of
them, or suggests immediate remedies when user intervention
is required, thus dramatically reducing the need for support
center help. If a call to the support center is still necessary,
it shortens the average support call by providing efficient
interaction with the support representative using sophisticated
diagnostics and remote management tools. The SCR solution is
unique among other commonly deployed solutions in that it reaches
the cable provider’s entire installed base. The solution
is based on and works with all deployed gateway middleware
and is automatically triggered upon the appearance of a problem/issue – no
activation is required by the user.
The Jungo solution comprises an SCR module residing on the
gateway, supported by server-side software through which new
support scenarios and updates may be added without changing
the gateway middleware. Cable providers using Jungo’s
solution can easily and cost-effectively introduce new services
while keeping operational expenses at their minimum. They can
continuously respond to market trends and customer demands,
placing them in a strong position to increase revenues, build
customer loyalty and reduce churn. All this amounts to real
savings in an operator’s support costs.
“Customer support costs can become a key inhibitor to
the introduction of advanced DOCSIS 3.0 wireless gateways,
and cable operators seek an inexpensive solution that can be
effectively deployed across their entire installed base,” said
Hadas Rozen, Jungo’s Director of Marketing. “The gateway
is a unique entity that has full visibility and control of
the entire home network – it facilitates two-way communication
between the cable provider and the subscriber’s home, and so
this is the best place to efficiently diagnose and resolve
most support issues while minimizing support costs.”
About OpenRG™
Jungo’s OpenRG software for residential gateways enables
delivery of innovative, usable and manageable value-added services
to the evolving digital home, while minimizing the operator’s
support cost and VAS time-to-market. OpenRG supports all popular
home networks and access networks, and includes high-performance
feature-rich VAS enablers, such as QoS, VoIP, Firewall and
Remote management, as well as a growing set of value-added
services. Millions of Jungo-based gateways are deployed worldwide.
Operators deploying Jungo-powered gateways can rapidly and
easily introduce new value added services that drive revenues
and increase ARPU.
About Jungo
Jungo Ltd., an NDS Group company, is a provider of broadband
home value-added service solutions. Jungo's flagship products,
OpenRG (residential gateway software platform) and OpenSMB™ (small
and medium business gateway software platform) enable broadband
operators to deliver managed revenue-generating services
to the digital home.
Jungo also offers extensive connectivity software solutions
for USB and PCI, including WinDriver™, a driver development
toolkit that enables developers to quickly create custom device
drivers that can run on a multitude of operating systems without
modification, and USBware™, a complete, high-quality
embedded USB software protocol stack, allowing device manufacturers
to easily incorporate standard USB OTG/Host/Device connectivity
in their designs.
To find out more about Jungo Ltd. and our products, please
visit www.jungo.com.
About NDS
NDS Group Ltd. creates the technologies and applications that
enable pay-TV operators to securely deliver digital content
to TV STBs (set-top boxes), DVRs (digital video recorders),
PCs, mobiles and other multimedia devices. Over 70 of the
world’s leading pay-TV platforms rely on NDS solutions
to protect and enhance their businesses. VideoGuard® is
the world’s market-leading conditional access (CA)
and digital rights management (DRM) technology, currently
deployed on more than 99 million active devices, and safeguarding
pay-TV service revenues exceeding $40 billion. NDS middleware,
including MediaHighway® which enables a host of advanced
services for subscribers, has been deployed on 108 million
devices. NDS DVR technology, centred around XTV™, leads
the global industry with 17 million units deployed. (Deployment
figures as of 31st December 2008)
Headquartered in the UK, NDS remains committed to investing
in R&D with over 75% of its employees dedicated to pioneering
work at development centres in China, Denmark, France, India,
Israel, Korea, UK and US. NDS has also implemented a host of
initiatives aimed at reducing its carbon footprint and helping
digital TV subscribers reduce energy consumption.
NDS Group Ltd. is a private company owned by the Permira Funds
and News Corporation. See www.nds.com for more information.
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| For further information: |
|
| Jungo |
| Shelly Aks |
T: +972.9.885.9365 |
| Sr. Manager, Marketing Communications |
shelly@jungo.com |
|
| Breakaway Communications for Jungo |
T: +1 212 616 6006 |
| Kelly Fitzgerald, Managing Partner |
kfitz@breakawaycom.com |
|
| Breakaway Communications Europe for Jungo |
T: +44 7766 447897 |
| Lindsey Lee |
llee@breakawaycom.com |